The challenge
An international engineering consultancy was establishing and developing its regional infrastructure operations.
The business needed consistent management practices, documented procedures and quality systems to support its operations and meet recognised quality management requirements.
The approach
In his director-level role, Moein initiated and managed the development of management systems and working practices.
The work included:
- Establishing systematic operational procedures.
- Developing and implementing management processes.
- Strengthening quality management practices.
- Working with staff to embed consistent ways of operating.
- Supporting the organisation's preparation for ISO certification.
The outcome
The regional office successfully achieved ISO 9001 certification.
The certification provided formal recognition of the office's quality management system and the systematic practices developed by its management and staff.
Why this matters to your consultancy
Management systems should help people deliver work consistently, rather than simply generate paperwork.
Well-designed procedures can clarify expectations, reduce dependence on individual knowledge and support consistent project delivery as a consultancy grows.
Experience gained while establishing and leading a regional infrastructure business within an international engineering consultancy.